Privacy Policy

We, at LetsDoc respect the privacy of our clients and we take steps to protect the way your personal information is used and disclosed. Please review our privacy policy carefully.

LetsDoc respects the privacy of every individual and is committed to protecting personal and medical information. This notice describes how medical information about you may be used, how it may be disclosed and how you may access this information. This page will serve as a Notice of our privacy practices and a summary of your privacy rights

A. Information Collection by LetsDoc

To use LetsDoc, you will be asked to create a user ID, with an e-mail address and password, which we refer to as your LetsDoc ID or credentials. After you create your ID, you can use the same credentials to sign in to this service. This process will allow you to manage your profile and/or account; search physicians; submit documents (including previous scans and documents) and ask specific queries addressed to the chosen physicians.

To create an account, you must provide personal information such as name, address, telephone number, date of birth, e-mail address, gender, and other pertinent data that will be used by your provider.

As any clinic, LetsDoc also creates and maintains a record of the care and the services you receive. Records include your medical history, uploaded data and image files which complete your consultation record, video files associated with all consultations, electronic medical records that may be uploaded or created as a result of treatment, medical test results and prescription records.

You can also use our services anonymously if you wish. You are under no obligation to provide us with every personal information except vital communication details. You may change some of the information that you provide by clicking edit profile on your dashboard to edit your details.

B. How will LetsDoc Use Information Collected

We may use and share your medical information as listed below. Not every possible use or disclosure will be listed. However, all of the ways we may use and share information are covered by one or more of these areas.

For Treatment - We may use your medical information to give you medical care. We may share your medical information with doctors, nurses, technicians, students or other LetsDoc workers. For example, departments may share your medical information to plan your care – this may include case sheets, prescriptions, lab work, reports and x-rays. We may share parts of your medical information with people not at LetsDoc, such as partner firms that provide you medicines as well as access to investigations, etc. This may also include referring physicians and home health care nurses who may be treating you, in the future.

For Payment - We may use and share your medical information with others who help pay for your care, such as insurance firms.

For Health Care Operations - We may use and share your information for our operations (resolve service and billing problems via telephone or email, troubleshoot technical problems etc.). We will also use data to run our programs and make sure our patients receive quality care. For example, we may use medical information to review our treatment and services. We may use medical information to measure the performance of our staff and the quality of their services. We may share medical information with doctors, nurses, technicians, students, and other health care workers for teaching purposes.

Business Associates - We may contract with outside businesses to provide some services for us. For example, laboratories or collection agencies. Under such contracts, we may share your medical information with them to help them assist you better. Please note that LetsDoc does not have Non-Disclosure Agreements with these concerned parties who may be able to access your information.

Appointment Reminders - We may contact you to remind you about your appointment for medical care. We will be sending emails to the email ids or making calls on the phone numbers provided by you if required. In case you have given a wrong email id or wrong phone number for correspondence, in that case LetsDoc will not be responsible for the information loss or privacy loss due to the message going to an another destination.

Treatment Alternatives - We may use and share medical information to inform you about different types of treatment available to you. We may use and share medical information to inform you about other benefits and services related to your health.

People Involved In Your Care - Unless you specify otherwise, we may share your medical information with a family member or friend who helps with your medical care. We may share your medical information with a group helping with disaster relief efforts. We do this so your family can be told about your location and condition. If you are not present or able to say no, we may use our judgment to decide if sharing your information is in your best interest.

Research - In support of eHealth initiatives, we may use and share your medical information for research. We will only use and share information for research after obtaining your consent or if the used data does not expressly identify you in any way.

As Required By Law - We will share your medical information when required to do so by federal, state or local law.

To Prevent A Serious Threat To Health Or Safety - We may use and share your medical information to prevent a serious threat to your health and safety or that of others. We will only share your medical information with persons who can help prevent the threat.

Studies and Reports - LetsDoc may use your information to study results and produce reports. Such information may be shared with LetsDoc partners and advertisers under the sole discretion of LetsDoc.

Service Improvement - LetsDoc will use the information gathered primarily for medical treatment, as discussed in this Privacy Notice. However, in other instances, non-personal information collected may be used for statistical analysis, improvement of services, and customization of web design, content layout and services.

We may also share your medical information under special situations:

C. Your Rights Concerning Your Medical Information

You have the following rights regarding the medical information we maintain about you:

D. Security on our Website

E. Sharing of Information

We do not sell or rent your personal information to third parties. We do not share your information with third parties for purposes other than that of providing you the services as mentioned in this policy document.

F. Cookies

Cookies are text information files that your web browser places on your computer when you visit a website. Cookies assist in providing non-personal information from you as an online visitor. It can be used in the customization of your preferences when visiting our website. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent.

G. Other Sites

This website contains links to other sites. Please observe that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website collecting personally identifiable information.

H. Merger or Bankruptcy

In the event of a merger or acquisition with another company or LetsDoc entering bankruptcy, this entire privacy policy will remain in force with regard to the customer’s proprietary information.

I. Children

Our Services are not directed to children under the age of 18 years. We do not knowingly allow or solicit anyone under the age of 18 to participate independently in any of our Services. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, please contact us at support@letsdoc.in. Access to the Services for dependents is only permitted through the primary account holder’s username and password. Minors are not allowed to use the Services without parental consent and assistance or without an adult being present in the room during a video consultation. If we become aware that a user of our Services is under the age of 18 and has provided us with Information without verifiable parental consent, we may delete such information from our files and deactivate the related account.

J. Changes to this Privacy Policy

Protecting your privacy online is an evolving area, and our Website is constantly evolving to meet these demands. We therefore reserve the right to modify this Privacy Policy at any time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

K. LetsDoc Employees

All our employees have completed privacy policy training and job-specific training on how to protect and respect client information. We have clear policies in place in the event of a privacy or security concern regarding your information, so we can react quickly and resolve the issue appropriately. We will limit access to your information to personnel who have a need to know bases for purposes of delivering our Services. All of our personnel comply with our restrictions on access, use, and disclosure of information, which if they do not comply, face disciplinary action, up to and including termination.

L. Complaints

In case of any violation of your privacy rights, you may file a complaint at support@letsdoc.in

You may also contact us at:

Privacy Matters

c/o LetsDoc Healthcare Technologies Pvt. Ltd.,

1961, Aradhana Arcade, 1st Floor,

New Thippasandra Main Road, HAL III Stage,

Bangalore 560075